The state of Colorado recently passed statewide legislation that requires all app-based tech companies that connect people to delivery, including Shipt, to ensure that any person who is offered work on their platform gets a minimum of 60 seconds to review that offer before it is offered to others.

These changes will officially go into effect on 7/29.

FAQ

How will offers be determined in Colorado?

• Routes will be offered to drivers based on several factors including but not limited to the times they’ve indicated that they’re available to pick up routes using the Schedule screen in the app, and their preferred delivery radius. For more information, click here.
• Offers will have a minimum exclusivity period of 60 seconds. This means that you will have at least a minute to review an offer before it becomes available to other shoppers.

Am I required to use the Schedule? 

• In order to ensure that every offer has an exclusivity period, Colorado drivers should indicate that they want to receive offers by selecting those hours on the Schedule screen in the app to review available routes. However, Future routes will not be exclusive.
• You can select any available hour on the schedule, however, keep in mind that you’re more likely to receive offers for pickup times from 8 a.m. - 2 p.m.

What is offer exclusivity? 

• Offer exclusivity means that when you are offered an available route, you will be the only driver able to see it for 60 seconds. If you decide not to claim it, it may be offered to another driver who will also have 60 seconds of exclusivity to review it. If an offer is not claimed, it may be re-offered to eligible drivers without exclusivity.

Where can I view my exclusive offers? 

• Offers in their exclusivity period will be listed under Exclusive to you on the Available routes screen in the app. If you receive an exclusive offer and do not claim it, you may be re-offered the route without exclusivity. 

When will available routes be offered?

• Available Routes will be offered based on their pickup window and the times that drivers have selected that they’re available to pick up routes on the Schedule screen in the app.

When will future routes be offered? 

• Future routes will be offered 2 days in advance and will be available for all drivers to review regardless of their schedule. Please note that future routes will not have an exclusivity period.

Why is offering different in Colorado? 

• Offering is different in Colorado, compared to other states, due to Colorado law made by the legislature earlier this year (2024). In order for Shipt, and all other app-based platforms in the state, to comply with this legislation offering was updated to meet the requirements for a minimum exclusivity of 60 seconds per driver per offer. 

Where can I share feedback? 

• Please note that these updates are being made in compliance with changes to Colorado law made by the legislature earlier this year. If you have any questions about these updates, Shipt Support is available via the Help section of the app.

Where can I ask questions about using the app?

• Shipt Support is available via phone, live chat, and email 24/7. Tap Help on the app’s main menu to contact us. 

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