There are several pickup locations across the country. Each has its own unique exterior and interior layout along with differences in pickup process. Below is helpful information specific to the Smyrna Pickup location. 

If you're looking for information on the Atlanta - Lawrenceville location, click here. 

Pickup Instructions

Below are pickup instructions specific to the Smyrna Pickup location. This location will only offer Large routes available for large and X-Large size vehicles. To review the Target Sortation Center House Rules before entering the facility, click here. These are also available on the Route Details page in the app. Please note: this pickup location is attached to a Target retail store. 

• Follow on-site signage to locate the pickup location entrance. Drivers will arrive during the arrival window and check in with a Target Team Member at the guard booth, where your physical driver's license and in-app ID should be provided. 
• The Target Team Member will check your driver's license and in-app ID, and also provide a parking QR for you to scan in the app.
• You will then wait at the guard booth until the previous group of drivers has cleared from the pickup space and your pickup time begins. 
• After you enter the pickup area, put your vehicle in park and remain inside your vehicle. 
• Follow the signage located at your parking spot, which is associated with the stop light above your parking space. 
• When the stop light is yellow, you may exit your vehicle. 
• The cart with the packages will be in the designated handoff spot. Make sure you have your safety vest on and proceed to load your vehicle. 
  • If you don’t have a safety vest, you can borrow one from the pickup location and return it before exiting the facility. You can also purchase your own from the Shipt Shop! 
• Once loading is complete, return the cart and you may depart the pickup area*. 
  *Note: If you are in an A parking space, you can depart immediately after loading. However, if you are in a B parking space, you will need to wait for the vehicle in front of your space to pull forward to leave the building.

If you need assistance while at this pickup location, you may ask to speak with the onsite Shipt representative. 

Return Process

Drivers will return packages to the front of the pickup location. (Look for signage outside doors to confirm you are in the correct place - packages should not be returned to the Target retail space)

• If you are unable to deliver a package, follow the steps in the app to notate that a return is needed. Keep the package you need to return secure in your vehicle until all deliveries are complete. Once you’re done with your last delivery, return to the pickup location to complete the return following the steps below: 
  • Park in the parking lot of the pickup center. 
  • Bring any undeliverable package with you to the front door (noted in the map below)
  • Scan the return QR code next to the sliding glass doors to gain access to the inside of the Sortation Center. 
  • Once the package has been returned, complete the Swipe to Complete Route action in the app. 

FAQ

How do I get to the pickup location?

• The Smyrna Pickup location is located at 2199 Cobb Pkwy SE, Smyrna, GA 30080. The GPS will take you to the Target retail side, but drivers should look for on-site signage to find the correct entrance for the pickup location. The address is also located on the Route Details page of the Driver app.
  
  

How many miles will I be required to drive for delivery? 

• All deliveries will be within a 35-mile radius of the pickup location. 
• Daily dispatch hours*
  • 8 a.m. to 12 p.m.*
    *Note: Dispatch hours are subject to change due to inclement weather, route volume, or operational disruptions.

How can I practice safety in the pickup location?

• Driver safety is of the utmost importance to Shipt. To review the Target Sortation Center guidelines, click here. 
  
  

I’m a new driver. Are there any resources I can utilize before claiming a route? 

• Yes! You can review all of our new driver resources here. 
  
  

Why is there no longer a pay range listed on the route offer card?

• In order to help you better evaluate a route before claiming it, you’ll now see an estimated single pay value, rather than a range, on the offer card. If any packages are added to the route prior to pickup, the pay will be adjusted accordingly. The estimated pay may decrease if you refuse packages at pickup or due to operational errors at the sortation center.

What should I do if one of the packages is damaged at pickup?

• If there are any issues with packages during pickup, such as damage to a package, you can push the red call button on the yellow alert light located behind your parking spot. This will notify a pickup location associate you need assistance. Each individual parking spot has a corresponding alert light that will be labeled with the same number as the parking spot.

Sortation Center Site Map