What determines the available route offers I will see?

Each driver will see a different variation of available routes, which are influenced by what routes are available each day, offer preferences, and the driver’s previous choices, like routes they’ve already claimed and the driver’s history of successfully arriving on time for pickup arrival windows.*
Review arrival times prior to claiming a route and choose the offer that works best for you to ensure on-time arrival within the time specified in the app.

How far out will future routes be offered?

Currently, future routes may be offered to drivers up to two days in advance of when the route would be completed.

Why do I not see any routes?

Route availability depends on a number of factors, including the number of drivers in the area, overall route volume, the efficiency of the sortation center, or the vehicle size selected.
If no available routes are listed, it could be that all routes have been claimed by other drivers.*
If a driver has already claimed a route, routes that overlap that timeframe will be removed.
Future routes are released every day at 6 p.m. local time for 2 days in the future. Other good times to check your app are 6-8 a.m. and 10-11 p.m. to find routes other drivers may have released!

When will I be able to see the updated details on a reserved future route?

Future Routes will have updated, actualized information the night before the route's pickup arrival time.
If you claim a future route, you'll receive a notification once it is actualized so you can review its details and decide if that route still works for you.

What does the “promo” label on an offer card mean?

Available routes with a “Promo” label, generally, are approaching their arrival window but remain unclaimed. Promo pay is included in the estimated pay range shown on the offer card and is automatically applied to the total pay amount after the route is completed.

What if my availability changes?

If your availability changes and you're no longer able to complete a claimed route, you may drop the route.*
We suggest only dropping routes if necessary and editing your availability as soon as you know you’re unavailable to keep your deliveries on track.

Does the route I am offered have the potential to change size? Can additional packages be added or removed to a claimed route?

Yes. The total number of packages for a route may change slightly after the route has been reserved or claimed, meaning the route size may update.
If a package is added or removed from a route you have claimed, you will receive a message from Shipt about the update. Also, the route will automatically reflect the adjusted size, the number of packages, pay, drive time, and Delivery List in the app for you to review.
If a bonus is available, the size of the route listed on the offer card when a route is reserved or claimed is locked in for bonus pay. For more information about bonuses, click here.

How to Claim a Route: