After indicating you're ready to drop off packages at the delivery location, you will be prompted to scan each package to confirm delivery.

Locate the barcode on the printed label on each package and use the camera to scan it.*
If a package barcode doesn't scan at delivery, you can now manually enter the barcode in the driver app.
- Select Enter manually located under the package scanner in the app.
- This will take you to the Manual barcode entry screen where you can enter the barcode in the box.
- Once the correct barcode is entered, that package will automatically be added to the list of scanned packages.
A green checkmark will display next to each package to confirm it has been scanned.
*Note: If you'd like to turn on vibration or sound notifications for the scanning process, you can do so in your account preferences.

Repeat this process for each package.*

After all packages** for the delivery location have been scanned and placed outside of the delivery location, tap Add proof of delivery. For more information on the proof of delivery process, click here.
*Note: Some packages may be fragile. Carefully drop off each package to avoid damage during delivery.

**Note: Some packages for the same order may be in multiple boxes. If you have multiple boxes for the same delivery address, please deliver all packages.

Keep in mind that package delivery routes are contactless deliveries. If you’re unable to complete a delivery or there is an issue with a package prior to delivery, tap Undeliverable packages.* Then, select a reason code from the list provided. To view and understand the glossary of reason codes, click here.

Keep in mind that if you mark packages as undeliverable when you did not attempt delivery, your stats will be impacted and this may result in adjusted pay for the route.

If the package is undeliverable for a reason not included in the list, contact support.
Once the package is marked as undeliverable, it will be moved to the Returns section of the route and will be accessible after all deliveries have been completed.
Drivers should mark a package as undeliverable while at the delivery location, not at the end of their route.
If you mark a package as missing and find it later, please contact Support and be ready to provide the package number (also known as the CNTR#) located on the package label.

We understand that things can happen outside of your control during a route. For that reason, we offer stat forgiveness on a case-by-case basis. All submissions will be reviewed, but Shipt reserves the right to accept or deny any request(s).

You will need to contact support to request a pay adjustment.

The Delivery Process