Once you've parked, follow the instructions on the TV screens. A sortation center associate will bring the cart(s) of packages by the barriers located directly behind your vehicle.

When you receive your cart(s), tap Scan carts.
On the following screen, you’ll see the camera view display alongside a list of carts for your route.
Scan the barcode on each cart to confirm you have received it from the pickup associate. Carts do not need to be scanned in any particular order.
- All packages will be automatically marked as picked up after you scan the cart. You do not need to scan every package individually.
- There are some packages that may not be on the cart but they will be listed under the cart scan list. If you have these packages, scan them individually. If you do not have them, move on to the next screen to cancel those packages from your route.
If a package barcode doesn't scan at pickup, you can now manually enter the barcode in the driver app.
- Select Enter manually located under the package scanner in the app.
- This will take you to the Manual barcode entry screen where you can enter the barcode in the box.
- Once the correct barcode is entered, that package will automatically be added to the list of scanned packages.
After scanning all carts for your route, tap Load packages and begin loading that cart's packages while waiting for any additional carts to arrive.
- Top drivers suggest loading packages for your first stop into your vehicle last so they’re easiest to access at delivery. You can also manually arrange the packages in an order that makes them easiest to locate during delivery, such as grouping them by package recipient or using the unique route and stop number located on the package label. For more information on package labels, click here.

The Pickup Process