If there’s an issue at delivery such as a missing access code or apartment number, you can contact the customer via in-app messaging. To send a message, tap the chat bubble icon next to the customer’s name on the Delivery Details screen. An automated message will be sent to the customer letting them know that you're a driver with Shipt and there's an issue with their Target package delivery, and you’ll be able to choose from a selection of pre-formatted messages to communicate with the customer about the delivery issue.

Because you’re completing no-contact package deliveries, customers may not be expecting any communication. Therefore, top drivers recommend only messaging a customer if there’s an issue at delivery (i.e. gate code, entry to building, etc). Additionally, Target suggests that messages only be sent during delivery hours (7 a.m. - 10 p.m. local time).