Setting Up Your Driver Account

All of the personal information you enter into the app will be privacy protected, and Shipt uses a masked number system to keep phone numbers private. Shipt also offers 2-factor authentication, which is an optional but easy way to add an extra layer of protection to your account.


Account Setup

After you sign in to the app for the first time, you'll be guided to the Account Setup screen and prompted to enter the following information:

  • Your Social Security Number and date of birth are needed for taxes and payment services purposes only.
  • A bank account number and routing number are needed to set direct deposit payments.
  • A headshot photo of yourself from the shoulders up to be utilized for identification purposes.
  • Once you have filled out the needed information and passed your background check, you'll be able to tap Next to complete account setup.
    *Note: The status of your background check will display at the bottom of the Account Setup screen.



Account Setup FAQ

Do I need to enable notifications?

  • You will need to have push notifications enabled to receive order offers in live time.

Why do I need to share my location?

  • As a platform enabling deliveries from one place to another, location data is important to both providing service and supporting drivers. This helps ensure the most accurate information possible is available for all orders, including for benefits like the recently-announced occupational accident insurance.

How do I enable location services on my phone?

  • The steps to turn on location services on your phone will vary depending on the device you use. Below are instructions for enabling location services for Android and iOS/iPhone devices. 

    • For iOS/iPhone devices:
      • On your phone, open the Settings app.
      • Tap Privacy.
      • Tap Location Services.
      • Select the Shipt Shopper app from the list of apps displayed.
      • Select While Using the App or Always.
      • Toggle on Precise Location.*
        *Note: For iOS devices, Precise Location must be enabled for accurate location sharing.
    • For Android devices:
      • On your phone, open the Settings app.
      • Tap Apps & notifications.
      • Select the Shipt Shopper app from the list of apps displayed.
      • If you can't find the Shopper app, tap See all apps or App info.
      • Tap Permissions.
      • Tap Location.
      • Select All the time or Only while using the app.

Why am I being asked to share my motion activity?

  • After allowing your location to be shared, you will be prompted to allow motion access during your next order. While motion access is not required, it is highly recommended for drivers because it will help preserve your phone battery while sharing your location.


Account Setup Troubleshooting

If you encounter any issues while trying to set up the app for the first time, below are some troubleshooting steps you can take.

General:

  • Be sure your phone’s operating system is up to date.
  • Clear your phone’s cache and check the memory space. To work optimally, the app needs a fair bit of space available.
  • Check your data connection. Toggle between mobile data and WiFi if you aren’t getting a good signal.
  • Delete and reinstall the app, or force close the app and re-open it.

Password:

  • If you didn’t receive the reset password email, you can click here to have another reset password link sent. Be sure to use the email address associated with your account.

Social Security Number:

  • When entering your SSN, do not use dashes or spaces between the 9 digits.
  • If you receive a failed validation error, the name you applied with and SSN may not match IRS records. If your name needs to be updated, contact Shipt Support for assistance. You'll be able to finish SSN validation once those changes are made.

Driver photo:

  • If your photo displays sideways, consider changing the size of the photo or adjusting the orientation vertically or horizontally. You can also try logging into the app on a newer device to see if your photo will upload from it instead.


If you are still unable to finish setting up the app after trying the above troubleshooting steps, please reach out to Shipt Support.


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