Driver App Functionality

Downloading the App

The shopper app is utilized for both shoppers and drivers. To download the app, search ...

How to Drop a Claimed Route

If something comes up and you know you will be unable to complete an upcoming order you...

Claiming Routes

Watch the video below for an overview of claiming routes:  Your browser does not suppor...

Reviewing Claimed Routes

After you have claimed a route, you’ll be able to review its details and prepare accord...

The Pickup Process

There are back-to-back pickup arrival windows throughout the day. Because of this, driv...

The Delivery Process

Watch the video below for an overview of the delivery process: Your browser does not su...

App Errors and Troubleshooting

If you are experiencing any issues with the app, we recommend checking the Shipt Status...

Updating Your Personal Information in the App

It’s important to ensure that Shipt has the most up-to-date information on file for you...

Keeping Your Driver Account Secure

Keeping your driver account secure is extremely important not only for protecting your ...

2-Factor Authentication

At Shipt, we take your account security seriously. One of the ways we support you is by...

Returning Undeliverable Packages

If you have any undeliverable packages, keep them secure in your vehicle until all deli...

Locating Your Driver ID Number

Each driver has a Driver ID number that is specific to them. You may be asked to share ...

Shopper App Access Guidelines

Shipt is dedicated to offering a meaningful line of opportunities to those who deliver ...

How to Reset Your Account Password

If you have forgotten your driver profile password, you can complete the following step...

Proof of Delivery

Before completing a delivery, drivers will be asked to submit proof of delivery at each...

Understanding package labels

Package labels are vital to your success as a driver but may be confusing to understand...

The Route Offer Card

The route offer card provides helpful information to enable drivers to decide if a rout...

How to Update Your Vehicle Info

You can indicate your vehicle size in the app to begin receiving routes that are optimi...

Instant Payout

Instant Payout enables drivers to transfer available funds on demand rather than waitin...

Undeliverable Packages Reason Code Glossary

Below is a list of reason codes found in the app along with their meaning. Use this lis...

Understanding metros

You can currently sign up to be a driver in the following metros: Atlanta - Lawrencevil...

In-App Messaging

If there's an issue at delivery, for example you need a gate code or apartment number, ...

Setting Up Your Driver Account

All of the personal information you enter into the app will be privacy protected, and S...

Arriving at the Sortation Center

All routes will be picked up at a Target sortation center and have a designated 15-minu...

Get safety assistance from ADT.

At Shipt, driver safety is always top of mind, which is why we partner with ADT to offe...