Network with a supportive online community of fellow drivers by joining the Shipt Driver Lounge, Shipt’s official driver Facebook group. The Shipt Driver Lounge enables and encourages drivers from across the nation to connect together by sharing their driver experiences, solutions, milestones, community involvement, and more!

You will need to submit a request to join the Shipt Driver Lounge using the email address associated with your driver account and your Driver ID. You must be a current, approved driver and use your email address associated with your Driver ID to gain access. 
*Note: If you have an issue joining the Shipt Driver Lounge, contact the Community Management Team via Facebook message.

Group rules:

• The Driver Lounge is not a place for immediate support. 
  Driver Support is available daily from 5 a.m. – 11 p.m. CT via chat at shipt.com or directly in the app and by phone at 205-793-0522. Se puede solicitar asistencia en Español de 7 a.m. a 8 p.m. hora central. Please note: The Lounge is not the place for Driver Support and posts containing repetitive or support-related questions will not be approved. The Shipt Driver Lounge enables and encourages drivers from across the nation to connect together by sharing their experiences, solutions, milestones, community involvement, and more!  
   
• We cannot provide tax guidance.

  Everyone's situation is different. With that being said, we can't give you advice on your taxes. We're not professional tax consultants and don't want to steer you the wrong way. Please ask a tax professional for any of your tax questions.
   
• Feedback should be shared with our Driver Support team. 
  HQ definitely wants to hear your constructive feedback regarding any improvements you would like to see in the app and about the driver experience. Instead of posting in the Lounge, we would like to direct you to reach out to our Driver Support Team at drivers@shipt.com and our feedback forum located at drivers.shipt.com. Our Driver Support Team is best equipped to handle requests for improvements and keep track of your valuable feedback. Please note that we will not be able to share any posts or keep comments with general complaints about the app or the driver experience.
   
• Of course, no spamming is allowed.

  Of course you know not to spam the group. This rule includes, but is not limited to advertising, requests for donations, promoting other groups, promoting businesses, commenting or posting the same statements repetitively, and commercial self-promotion.
   
• And no bullying either. Period. 
  We will not tolerate any form of intimidation, bigotry, hate speech, discrimination, bullying, and/or harassment. Any comments, posts, and/or group messages including any type of bullying or harassment will lead to immediate removal from the Shipt Driver Lounge.
   
• We all are committed to protecting one another’s privacy.

  The privacy of our customers and drivers is extremely important. We want to respect their privacy and will not approve posts that include complaints about individuals. Additionally, any posts or comments sharing customer’s, driver’s, or other people's private information (including photos without permission, address, phone number, personal pay, or other identifying details) to call out a driver or customer negatively, or email will be removed.
   
• Questions about getting started can be answered in the Driver Hub.

  Please refer to the Driver Hub for information on getting started. We will not approve posts with basic or repetitive questions that can be answered in the announcement section or within the Driver Hub.
   
• No local posts.

  Please avoid posting information including questions or screenshots that are only relevant to your metro or specific local area. Posts that are only relevant to your local city or area will not be approved.
   
• Inappropriate or off-topic posts or comments.
  We’re trying to stay on topic, which is Shipting! Of course, we still want to share fun ways to get to know each other and ways to connect as a community, but please try to stay mostly on topic. Any post deemed as inappropriate (posts about competitors, foul language, sexual in nature, etc.) by the Community Management Team will not be approved or will be removed from the Lounge this includes, but is not limited to the rules above.  
   
• No links to any articles.

  Please do not post any links to articles outside of Shipt’s blog or social media accounts.

The Shipt Driver Lounge has a three-offense warning system. When guidelines are not followed or expectations are not met as determined by the Community Management Team, you will be contacted via email or through the removal of a comment, and you will receive confirmation of which guideline your comment doesn’t meet.

Driver Lounge Warning System:


Drivers will receive a warning for breaking any of the rules above. In the event of harassment, bullying, or truly egregious comments,  they will be immediately removed from the group. Muting prevents you from posting or commenting within the group. Deactivated driver’s access to the Shipt Driver Lounge will be revoked.  


• First Warning: Muted for 24 hours

• Second Warning: Muted for 3 days  
• Third Warning: Permanent Ban from The Lounge


Navigating the lounge:


Posts are moderated by the Community Management Team at Shipt HQ to ensure a positive, welcoming, and inclusive environment for all drivers. We’ve compiled some resources to help you get started and how to navigate the lounge without getting lost in the shuffle. 

• Announcements - In the navigation, you'll find "Announcements." You'll find current and important announcements from us here!
• Units - a.k.a. your new best friend! We've organized our posts related to new drivers, driver success, old announcements, sortation center information, and much more! You can easily browse topics and learn more about each topic through the unit's link.
• Search - Did you know you can search this group? That makes finding what you need super easy. To search on the Facebook app, go to the top of the group and tap the green bar that says, "Search in Shipt Driver Lounge." To search on your computer, go over to the left-hand side of your browser and click the bar that says, "Search in this group."  

Helpful resources:

• Have questions about getting started? 
  Get answers to your questions and expert tips from Shipt HQ representatives by watching a recorded Driver App Tutorial. To watch, click here.
   
• Want to learn at your own pace?
  We have an optional online tutorial that can help you get started as a driver successfully. The New Driver Welcome gives you an overview of how to download the app, set up your driver account, indicate your availability, and how to claim and complete routes. 
  
  ¡Vea la bienvenida para nuevos conductores! Este tutoría opcional puede ayudarlo a comenzar como conductor con Shipt al brindarle una descripción general de cómo descargar la aplicación Shipt Shopper, configurar su cuenta de conductor, indicar su disponibilidad, reclamar rutas y cómo completar una ruta.
   
• Want a quick resource to help you start shopping? 
  Check out the Getting Started as a Driver with Shipt article. It’s packed with links to online tutorials, new driver FAQs, and more.

Contacting Us  

To get in contact with the Community Management Team, please send a direct message via Facebook. 
For immediate assistance, please contact the Driver Support Team via chat at shipt.com and or by phone at 205-793-0522 to ensure we can resolve your issue quickly.

• Phone: 205-793-0522
• Live Chat: www.shipt.com or directly in the app

*Note: The official Shipt Driver Lounge is the only lounge actively monitored by Shipt.