Downloading the App

The shopper app is utilized for both shoppers and drivers.

To download the app, search for "Shipt Shopper" in the App Store or Google Play Store or click the corresponding button below.

The first thing you will need to do is reset your account password. Driver accounts are created using the email address provided during the signup process.

  • Open the app and tap Create or reset password underneath the username and password fields.
  • On the following screen, use the provided field to enter the same email address you provided when you signed up to be a driver.
  • An email will be sent containing a link and instructions to reset your password.
  • Open the app, and then enter your email address and new password to sign in
  • Your background check, which is the final step of the driver sign-up process, will also automatically be initiated after you log into the app.

After logging in, you will be prompted to accept recommended settings for your phone, including enabling push notifications and sharing your location.

What devices is the app supported on?

The app is supported on iPhones (iOS 10 or later) and Android (5.1 or later) — it is not supported on Windows phones or tablet devices at this time.
*Note: While the app may work with older operating systems, it will not be fully supported.

Can I use the app on multiple devices?

You are able to download the app and log in on multiple devices to check your stats or claim routes. However, when delivering, the app should only be active on the mobile device you will be using. Be sure to update your phone number if you need to change devices to ensure the masked number system works properly when you contact the member.

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