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Help Center Articles by Topic FAQs What do I need to do if there is an issue after I have left the pickup location to deliver? If you have any issues during the delivery process, contact Shipt Support. If, after contacting Shipt Support, a package is deemed undeliverable, you will need to return it to the sortation center. Last updated on December 18th, 2025 Was this article helpful? 77 Related Topics What does the “promo” label on an offer card mean? What determines the available route offers I will see? What if my offer preferences change over time? What if my availability changes?
