If you are experiencing any issues with the app, we recommend checking the Shipt Status website before contacting support. If there are any current incidents, they will be listed there with updates provided as they are investigated and resolved.

If you're having difficulty using the app, we recommend verifying that your phone, as well as the app, is up-to-date and you're using the latest version.

If both your phone’s operating system and your app are updated to the latest version, we recommend trying the following steps:

• Closeout of the app entirely and then restart it
• Turn your wifi off and then back on 
• Close all other apps or windows
• Turn your phone off and then back on
• Turn your Bluetooth off 
• Delete the app from your phone and then reinstall it
• Check your device's storage

If the app still does not work after the actions above, reach out to Shipt Support.