Watch the video below for an overview of claiming routes: 

How to Claim a Route:

From the main menu, select Available Routes.

• Review the list of available routes to find offers that work best for your availability and the cubic capacity of your vehicle.
  • To learn more about the offer card, click here. 
• When you find a route that works for you, tap Claim route or Reserve route (for Future Routes), then confirm on the following prompt to claim it.
• Once you have claimed a route, it will be removed from the Available Routes tab and moved to My Orders.
  • If you need to drop a route, swipe left on the route you wish to drop. If it is 1 hour or less until the beginning of the arrival time, you will need to contact support to drop the route.
    *Note: Repeatedly dropping routes within 1 hour of the pickup window will result in deactivation. For more information on deactivation, click here. 

Available Routes

Under Available routes, drivers will see 2 types of routes to claim – those available for pickup the same day and future routes for upcoming days. When drivers open the app and navigate to the Available routes screen, they will automatically see an optimized list of available routes.*
*Note: Drivers in Colorado must indicate that they want to receive offers by selecting those hours on the Schedule screen in the app in order to see Available routes. For more information on delivering in Colorado, click here.  

Each driver will see a different variation of available routes. 

• To see the most up-to-date list of available routes in your app, you can place a finger on the Available routes screen and pull downward to refresh the list of offers.
• To ensure operational efficiency at the sortation center, drivers can only claim 1 route per arrival time. After you claim an offer for a route, all other routes with the same arrival time of the claimed route will be removed from the Available routes screen.
• Routes vary in size from small to X-Large. Large and X-Large routes will have a label on the offer card. 
• It's important to claim routes that are optimized to fit the space in your vehicle. To learn how to select or update your vehicle size, click here. 
  *Note: Repeatedly leaving packages at the sortation center will result in deactivation. For more information on deactivation, click here. 
  *Note: Drivers in Colorado will see an Exclusive to you section of their offers. These are routes that are visible exclusively to you for a minimum of 60 seconds. For more information on delivering in Colorado, click here.
  
  

Future Routes

• Future Routes are new routes that are released every day around 6 p.m. local time. These routes will display a “Future Route” label and will appear 2 days before their pickup arrival time. 
• If you claim a future route, you'll receive a notification once it is actualized so you can review its updated details and decide if that route still works for you. The updated details include the number of delivery stops, delivery map, estimated time of delivery, and the pay range. 
  • Future Routes will actualize the night before the route is scheduled for pickup. 

If something comes up and you know you will be unable to complete an upcoming route you have claimed, you may drop the route.

Offer Preferences

Offer Preferences is a way for you to indicate your preferred work area and route duration. Once you’ve set your preferences, they will be saved until you choose to change them. While it’s not required that you set offer preferences, we recommend doing so in order to receive future and available routes that more closely align with your needs.

Setting your offer preferences

• From the Available routes screen, navigate to the Offer Preferences menu by tapping the icon in the top right-hand corner. 
  • On the Offer Preferences screen, you can indicate your preferred work area and route duration.  
• To set your work area, use your fingers to zoom in and out on the map. As you do so, the radius marker in the top middle of the screen will update. 
  • Once you’ve reached your preferred radius, tap Set Area. 
  • If you need to reset your location on the map, tap the arrow in the top right-hand corner of the screen. 
• On the route duration screen, you’ll be able to select whether you’d like to be offered short (1-2 hrs), medium (2-4 hrs), or long routes (4+ hrs).  
  • You also have the option to choose "Any duration" if you have no preference. 
  • Once you’ve made your selection, tap the "X" in the top left-hand corner of the screen to return to the Offer Preferences menu. 

FAQ

What determines the available route offers I will see? 

• Each driver will see a different variation of available routes, which are influenced by what routes are available each day, offer preferences, and the driver’s previous choices, like routes they’ve already claimed and the driver’s history of successfully arriving on time for pickup arrival windows.*
• Review arrival times prior to claiming a route and choose the offer that works best for you to ensure on-time arrival within the time specified in the app.
  *Note: Drivers in Colorado must indicate that they want to receive offers by selecting those hours on the Schedule screen in the app in order to see available routes. For more information on delivering in Colorado, click here. 

How far out will future routes be offered?

• Currently, future routes may be offered to drivers up to two days in advance of when the route would be completed. 

Why do I not see any routes?

• Route availability depends on a number of factors, including the number of drivers in the area, overall route volume, the efficiency of the sortation center, or the vehicle size selected. 
• If no available routes are listed, it could be that all routes have been claimed by other drivers.*
• If a driver has already claimed a route, routes that overlap that timeframe will be removed. 
• Future routes are released every day at 6 p.m. local time for 2 days in the future. Other good times to check your app are 6-8 a.m. and 10-11 p.m. to find routes other drivers may have released!   *Note: Drivers in Colorado must indicate that they want to receive offers by selecting those hours on the Schedule screen in the app in order to see available routes. If you don’t see any routes in this metro, it could be that you indicated that you want to receive offers via the schedule. For more information on delivering in Colorado, click here.

When will I be able to see the updated details on a reserved future route?

• Future Routes will have updated, actualized information the night before the route's pickup arrival time. 
  • If you claim a future route, you'll receive a notification once it is actualized so you can review its details and decide if that route still works for you.
    
    

What does the “promo” label on an offer card mean?

• Available routes with a “Promo” label, generally, are approaching their arrival window but remain unclaimed. Promo pay is included in the estimated pay range shown on the offer card and is automatically applied to the total pay amount after the route is completed.

What if my availability changes?

• If your availability changes and you're no longer able to complete a claimed route, you may drop the route. 
• We suggest only dropping routes if necessary and editing your availability as soon as you know you’re unavailable to keep your deliveries on track.
  *Note: Repeatedly dropping routes within 1 hour of the pickup window will result in deactivation. For more information on deactivation, click here. 

Does the route I am offered have the potential to change size? Can additional packages be added or removed to a claimed route?

• Yes. The total number of packages for a route may change slightly after the route has been reserved or claimed, meaning the route size may update. 
• If a package is added or removed from a route you have claimed, you will receive a message from Shipt about the update. Also, the route will automatically reflect the adjusted size, the number of packages, pay, drive time, and Delivery List in the app for you to review. 
• If a bonus is available, the size of the route listed on the offer card when a route is reserved or claimed is locked in for bonus pay. For more information about bonuses, click here.