FAQs

Can I contact the customer directly?

Can I deliver a route without a car?

Can I have someone in my car while picking up the route?

Do drivers get a free membership?

Do I have to deliver the packages by the exact route that is provided in the app?

Do I have to deliver the packages consecutively?

Do I have to pick up all of the packages at one time?

Do I have to set my offer preferences?

Does the route I am offered have the potential to change size?

How far out will future routes be offered?

I refused a package at pickup but accidentally loaded it into my vehicle. What should I do?

Is there a maximum pickup vehicle size?

Is there a specific parking area at the sortation center where I pick up routes?

Is there a way my phone can vibrate or make a sound when I scan packages during pickup to help me know the scan was successful?

What determines the available route offers I will see?

What do I do if I don't see any available routes?

What do I do if I'm running late for pickup?

What do I need to do if there is an issue after I have left the pickup location to delivery?

What does the "promo" label on an offer card mean?

What if I'm missing a package from my route during pickup?

What if I'm missing a gate code or apartment number at delivery?

What if my availability changes?

What if my offer preferences change over time?

What should I do if I have a wrong or extra package during pickup?

What should I do if I've marked a package as undeliverable but I'm still able to deliver it?

Will a signature be required for deliveries?

When will I be able to see the final details on a claimed future route?