If you have forgotten your driver profile password, you can complete the following steps to reset it:

• If you are logged into your account in the app, open the main menu and tap your name.
• Scroll to the bottom of the Account screen and tap Log out. 
• From the login screen, tap Create or reset password underneath the username and password fields.
• On the following screen, use the provided field to enter the email address connected to your driver profile. 
• An email will be sent containing a link and instructions to reset your password.
  • If you don't receive the reset password email, click here to have another reset password link sent.
• Once you have reset your password, open the app and enter your email address and new password to sign in
.
• If you still experience issues after completing the steps above, you can contact Shipt Support for further assistance.

Password Requirements

Shipt has password requirements to further strengthen the security of driver accounts. When resetting your password, your new password must include the following traits:

• Between 8 to 12 characters
• Both uppercase and lowercase letters
• At least one number
• At least one special character

In addition to a complex password, we recommend you use one that is unique, which means not used in any other accounts.