Claiming Offers for Available Routes

As a Driver with Shipt, you'll automatically see offers for routes that work best for you. Offers for routes are optimized for you based on your route history, including routes you've previously claimed and your delivery history. 

  • Routes that display in the app will be refreshed throughout the day so you can see what is available in real-time. If you end up having a free morning, you can check the app to see what routes are available. 
  • To help set you up for success and plan ahead, you can claim future routes for an upcoming day. Once a future route is actualized, meaning the specific number of stops and locations of those stops are determined, you'll be notified so you can review the updated details and decide if that route still works for you.
  • A best practice is to only claim available routes you know you will be available to complete before the "deliver by" time specified in the app.

Watch the video below for an overview of claiming routes: 



How to Claim Available Routes:

From the main menu, select Available Routes.

  • Review the list of available routes to find offers that work best for your availability.
    • The “arrival time” is when you will need to arrive at the Sortation Center to be able to pick up packages for that route.
    • The “deliver by” time is when all deliveries for the route should be complete. 
    • To review location details, tap the map icon in the lower-left corner of the offer card. 
    • To see the route summary, tap on the offer card.
      *Note: Future routes will display less information in the Location Details and Route Summary than actualized routes.
  • Tap Claim route on the offer card of a route you would like to claim, then confirm on the following prompt to claim it.
  • Once you have claimed a route, it will be removed from Available Routes and moved to My Orders.

To ensure operational efficiencies at the Sortation Center and that all packages will be able to fit inside a driver's vehicle, drivers should not claim more than one route with the same arrival time.
*Note: If a driver claims more than one route with the same arrival time, they will be released from one of the routes.



Understanding Available Routes

Available routes are routes that are upcoming and have not been claimed or reserved by another driver. Each driver will see available routes that have been optimized for them based on their route history, and they can claim a route or reserve a future route to indicate their availability to complete it. When drivers open the app and navigate to the Available Routes screen, they will automatically see an optimized list of available offers. 

  • Each driver will see a different variation of available routes, which are influenced by what routes are available each day. 
  • A driver’s history of successfully arriving on time for pickup arrival windows can also influence which routes display. A best practice is to always review arrival times prior to claiming a route and ensure on-time arrival within the time specified in the app.
  • Drivers may see up to 10 available actualized routes, which are to be picked up for the current day, plus up to one route per pickup arrival window for future routes for the upcoming days.
  • To see the most current list of available routes in your app, you can place a finger on the Available Routes screen and pull downward to refresh the list of offers.

Offer cards for available routes will display the time frames in which the route will need to be picked up and delivered, route size, as well as estimations for the route’s pay, time, and stops. 

  • Available routes will display in chronological order so you can see which routes will be ready for pickup and delivery first.
  • Routes will be categorized as being small, medium, or large. This corresponds with the vehicle size needed to fit all packages for the route. 
    • To learn how to select or update your vehicle size, click here
  • Routes to be completed on an upcoming day will display a “Future Route” label with the pickup arrival time, delivery window, and estimated time to complete the route.
  • Once the Sortation Center has actualized the offer for a future route, the “Future Route” label will be removed, and the offer card will provide more specific details and location information for the route. 
    *Note: Future routes will also display less information in the Location Details and Route Summary than actualized routes.
  • All future routes will have updated information prior to the arrival time displayed on the offer card.
    • You'll receive a notification once the future route is actualized so you can review its updated details and decide if that route still works for you.

       

After you claim an offer for a route, routes with the same arrival time of the claimed route will be removed from the Available Routes screen so you can review offers for routes that work best for your current availability.

  • For example, after you claim an available route for today with an arrival time of 10-10:15am, then other routes for today with arrival times of 10-10:15am would not display as an offer on the Available Routes screen anymore — only orders you would be available to pick up would still display.

If something comes up and you know you will be unable to complete an upcoming route you have claimed, you may drop the route. 



Offer Preferences

Offer Preferences is a way for you to indicate your preferred work area and route duration. Once you’ve set your preferences, they will be saved until you choose to change them. While it’s not required that you set offer preferences, we recommend doing so in order to receive future and available routes that more closely align with your needs. For instance, if you claim a future route for “Tomorrow, deliver by 9 p.m.,” we’ll make every effort to match you with a route that aligns with your preferences and route history. 

Setting your offer preferences

  • From the Available Routes screen, navigate to the Offer Preferences menu by tapping the icon in the top right-hand corner. 
    • On the Offer Preferences screen, you can indicate your preferred work area and route duration.  

   

  • To set your work area, use your fingers to zoom in and out on the map. As you do so, the radius marker in the top middle of the screen will update. 
    • Once you’ve reached your preferred radius, tap Set Area
    • If you need to reset your location on the map, tap the arrow in the top right-hand corner of the screen. 

  • On the route duration screen, you’ll be able to select whether you’d like to be offered short (1-2 hrs), medium (2-4 hrs), or long routes (4+ hrs).  
    • You also have the option to choose "Any duration" if you have no preference. 
    • Once you’ve made your selection, tap the back arrow in the top left-hand corner of the screen to return to the Offer Preferences menu. 



FAQ

What determines the available route offers I will see? 

  • Each driver will see a different variation of available routes, which are influenced by what routes are available each day, offer preferences, and the driver’s previous choices, like routes they’ve already claimed and the driver’s history of successfully arriving on time for pickup arrival windows.
  • A best practice is to always review arrival times prior to claiming a route and choosing the offer that works best for you to ensure on-time arrival within the time specified in the app.

How far out will future routes be offered?

  • Currently, future routes may be offered to drivers up to two days in advance of when the route would be completed. 

When will I be able to see the final details on a claimed future route?

  • Every route will have updated, actualized information before the route's pickup arrival time. 
    • If you claim a future route, you'll receive a notification once it is actualized so you can review its details and decide if that route still works for you. 
    • If you claim an updated route without the “future route” label, you will be able to review all details for that route after claiming it.

What does the “promo” label on an offer card mean?

  • Available routes with a “Promo” label, generally, are approaching their arrival window but remain unclaimed. Promo pay is included in the estimated pay range shown on the offer card and is automatically applied to the total pay amount after the route is completed.

What if my availability changes?

  • If for some reason your availability changes, and you've already claimed a route during a delivery window you’re no longer available during, you may drop the route. A best practice is to only drop routes if necessary and to edit your availability as soon as you know you’re unavailable to keep your deliveries on track.

Does the route I am offered have the potential to change? Can additional packages be added or removed to a claimed route?

  • Yes. The total number of packages, or deliveries, for a route may change slightly after the route has been claimed. If a package is added or removed from a route you have claimed, you will receive a message from Shipt about the update. Also, the route will automatically reflect the adjusted number of packages, pay, drive time, and Delivery List in the app for you to review. 
    • If a package was added to a claimed route, it will be added to the route's Delivery List.
    • If a package was removed from a claimed route, it will be removed from the route's Delivery List. All other packages that display in the Delivery List for the route should be picked up and delivered.

Is there a maximum number of how many available routes I can see?

  • Drivers may see up to 10 available routes that are to be picked up for the current day plus up to one route per pickup arrival window for future routes for the upcoming days. 
  • To see the most current list of available routes in your app, you can place a finger on the Available Routes screen and pull downward to refresh the list of offers.

What if my offer preferences change over time?

  • You can edit your preferences at any time in the app by tapping the icon in the top right-hand corner of the Available Routes screen. Keep in mind that while preferences will be taken into consideration, they are not the only factor that will influence offers.

Do I have to set my offer preferences?

  • While we highly encourage you to set your preferences, it is not required in order to receive route offers. 

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